Friday, December 4, 2009

Excited & Frustrated at the same time?!?!

The clothing line that we currently carry in our store is Cowgirl Tuff Co. Well the way our system works is we order pretty far in advance to get our merchandise on a seasonal basis...Well we have a line that is called our "Signature Line" and it is all handmade clothing and it's great stuff, these orders I place and they should come in 6-8 weeks. Well I placed my order for the Signature Line back in the first week of November and they tell me it should finally ship today!!

Now the bad news...About mid September I ordered a full jean line and I have been SO excited to get them! And after waiting all of this time I finally inquired about first of November and they said I would have it by the end of the month. Well I was really wanting that shipment for the Grand Opening and no luck with that... So here it is on the 3rd of December and I contact them today and they tell me we are looking at at least 2 more weeks!!! Apparently my shipment got caught in "bad weather" so that is the cause of the delay now....Well that puts me right at Christmas and I won't have them to sell for Christmas!!! OHHH I am so frustrated about this!! Hopefully it will come sooner! I will cross all of my fingers and toes and say some prayers about this!!!

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6 comments:

  1. Shelly's StuffDecember 4, 2009 at 8:20 AM

    Sorry to hear about this snag. I'll keep my fingers crossed for you, too! Hopefully they'll offer you some kind of "sorry for the inconvenience" discount or something. That would be the right thing to do in my book. Best of luck.

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  2. RebekahDecember 5, 2009 at 6:35 PM

    Argh, how frustrating! How exciting though that everything's up and running!! :)

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  3. RebekahDecember 5, 2009 at 6:36 PM

    And I agree with Shelly's Stuff, they really should give you a discount for that. Granted they will probably say it's not their fault, but good customer service is to go ahead and discount. But then again, not everybody follows the best customer service guidelines....

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  4. Train WreckDecember 6, 2009 at 7:51 PM

    Well Maybe they will give you a discount? I hope so, How frustrating. Well Valentines day? You know how we like to get dressed up and go on a hot date with our fellas? Hopefully they get to you soon. Do you have layaway? lol

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  5. City girl turned Country GirlDecember 7, 2009 at 1:56 AM

    Oh yes girls I definitely tried to get them to offer me something....The only offer I got from them was "so sorry, imagine being in our shoes and having 2000 people to tell this to" LOL!! I just didn't respond to that email LOL!!

    TW~ Yes Valentines is a good time!....Hopefully LOL!! I have thought about layaway, but I'm just not sure how I would be able to do it...

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  6. Desert RoseDecember 10, 2009 at 1:52 PM

    How frustrating for you!!! Of course they will not give you a discount...retail can be very difficult!

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